Setup took too much one-time and ongoing effort
Setting up WFHI’s software and trying to get the support I needed was exhausting. Initially, I thought most of the setup would be a one-time thing with some guidance from the support team. However, it quickly became clear that they expected me to keep asking for help frequently as new issues popped up. The calls with support were not only numerous but repetitive, with no clear progress or permanent fixes offered. Every time I thought I was done, some new complication involved the database feature or the dialer tools. It felt like I was stuck in a loop of ongoing troubleshooting that took up way too much time and energy. I expected a smoother and more straightforward setup process, but it turned out to be the opposite – a continuous, frustrating effort without clear resolution. This experience was honestly overwhelming and not something I would want to repeat.