Setup took too long to be practical
The time it took to get fully operational with the platform was longer than anticipated. Initially, the sign-up and invoicing process was straightforward, but then it took a considerable amount of time to get trained and understand the software thoroughly. The training material was acceptable but did not fast-track the learning curve much. Configuration of the calling tools and dialer was slow, and tuning the database feature into my workflow demanded repeated attempts and some telephonic support. Automatic updates meant the software sometimes behaved unpredictably, which further delayed a smooth start. Support was reachable but could have been more prompt. Overall, the timeline from purchase to active utilization extended beyond a reasonable period. This affected my ability to leverage the product effectively in the timeframe I had planned. In summary, the entire process was slower than expected, hindering my momentum to work remotely with confidence.