Setup took too long, more than expected
I found the training and onboarding process to be more time-consuming than I initially anticipated. Much of the setup felt like a one-off effort, such as importing the database and configuring the dialer settings. These tasks required focused attention and several rounds of adjustments. Unfortunately, the documentation surrounding these initial steps wasn’t very clear, causing me to spend extra time figuring out the finer points. What was less satisfactory was the ongoing part of the onboarding. Beyond the initial setup, I expected a smoother day-to-day experience supported by ongoing training or refresher content, but that was mostly absent. Once the initial work was done, I needed to learn some features by trial and error rather than through guided steps or scheduled check-ins. This made adapting to changes or updates harder than it should have been. The telephonic support was available, which was okay, but it didn’t really provide proactive guidance for continuing the process. I did appreciate the chance to reach out and get direct answers, yet it felt reactive rather than part of a planned training rhythm. Overall, I would say the onboarding requires an upfront time commitment, and I wish there was more structure for ongoing assistance rather than relying heavily on the first session. This imbalance contributed to a sense that the workload did not lighten as time passed, which affected my perception of the training’s effectiveness.