Setup took too long, missing clear billing instructions
My experience with billing and payments left me pretty frustrated because it took way longer than expected to get fully set up and going. I thought the sign-up and payment process would be straightforward, but there were several unclear steps involving invoices and confirmation that delayed my access. I kept checking my email for updates or instructions, but the communication lacked detail and left me guessing about what was required next. Even when I contacted support, the responses didn't fully clarify the process or timelines. This delay was a big downside since I was keen to start using the software and training immediately, but the slow onboarding and murky billing guidance held me back considerably. What was missing was a simple, step-by-step explanation of payment status and actual service activation which would help avoid such wait times and confusion.