Setup took time but invoicing speed was impressive
The initial sales and pre-purchase phase of WFHI took a decent amount of time before I could start using the software effectively. While the sign-up process itself was straightforward, the pacing of the onboarding and training was longer than I expected, which delayed my full access to all features like the dialer and database tools. For someone who prefers quick starts, this could be a drawback. However, I appreciated that once the software was up and running, the updates and interface felt stable and user-friendly. The invoicing and payment steps were particularly fast and clear; I received invoices regularly without any glitches or delays, which helped me keep track of expenses smoothly. Telephonic support was available, although I found I had to spend some time figuring out solutions on my own before reaching out. Overall, the combination of a moderately slow start with an efficient billing process made the experience balanced. The onboarding length stood out the most because it impacted how soon I could actively work within the platform, while other aspects like support and payments met my expectations. So while the initial waiting was a bit of a hassle, the ongoing use has been reasonable.