Setup took quite a bit of effort

Setup took quite a bit of effort

I've set up the calling database and dialer several times now, and honestly, it's a mixed bag. The initial onboarding feels a bit like a huge mountain to climb – there are multiple forms to fill, settings to configure, and it requires a good hour or two. That part I get is one-off, but some of the training modules felt like repeating the same things just with slight variations, which made me weary. What bugs me a little is the ongoing updates: they’re automatic, which is good, but sometimes they mess up my dialer settings and I have to fix them manually again. So the setup is not just a one-time thing but spills over into everyday use too. The telephonic support has been helpful in guiding me through these minor hurdles, though. I appreciate the thoroughness but also wish it was less time-consuming overall. The payment process was smooth and painless, no complaints there. Overall, I feel the training and onboarding need a bit more polish, especially around how much maintenance it demands after the initial setup. I’m likely to keep using it but with some reservations about the ongoing effort required.