Setup took much longer than I hoped, which was frustrating
I was initially excited about the training and onboarding to get started quickly, but the process dragged on much longer than I anticipated. While the training materials were informative and covered the basics, the actual steps to get the software fully set up felt cumbersome. I spent several days trying to configure the calling tools and database to work with my remote workflow. The delay was partly due to some unclear instructions and partly because the dialer kept glitching, forcing restarts. On the positive side, telephonic support was patient and tried to assist, but the wait times to get through were long too. Signing up and paying was fairly straightforward, which I appreciated amidst the complications. The one part that stood out was how long it took before I felt comfortable moving past the onboarding phase into actual productive use. I understand setting up complex systems isn't always quick, but this felt particularly slow. Overall, the learning curve was steeper than expected, but the training itself was decent despite the onboarding timeline.