setup took much longer than expected and dragged things down
I was expecting to get going with the onboarding in a reasonable time but honestly it dragged out longer than I thought it would. The training sessions were detailed, which is good, but I found the pace quite slow and sometimes felt stuck waiting for the next step to open up on the software. Signing up was smooth enough, but handling the invoicing side took more coordination than I liked since I had to call support more than once for clarifications. The database setup was complicated because data entry errors kept needing correction. This meant I didn’t move on to using the calling tools quickly, which slowed down my learning curve. On the plus side, once I was fully on board, things went smoothly and automatic updates helped improve usability gradually. But that initial phase was frustrating, and I wish the training and onboarding were streamlined better to reduce those long waits. The one thing that stood out was definitely how long it took just to be fully ready to use everything, which tested my patience more than I expected.