Setup took more time than expected, but mostly one-off work
I anticipated that the onboarding and training for using WFHI’s tools would require quite a bit of ongoing adjustment, but it turned out most of the setup was one-off. The initial steps of linking the database and configuring the calling tools took significant effort, including several hours of training sessions, and I thought I’d need frequent updates or retraining. However, once I got past that, the workflows maintained themselves rather steadily. Of course, there were minor tweaks and learning points along the way, but the majority of the complex preparation was front-loaded. This was better than I assumed because it meant less constant oversight. I appreciate how the training explained all this, though I wish it had been clearer upfront that ongoing work would be minimal, as it would have helped set my expectations better.