Setup took more effort than anticipated, not much ongoing help
The training and onboarding for using the remote workflow software required more effort than I initially thought. Most of the setup steps felt like one-off tasks—getting the dialer ready, importing the database, and configuring access rights. The training materials did cover everything, but applying those instructions precisely was demanding. There was little ongoing support to help with adjustments after the initial setup, which meant troubleshooting issues on my own. The telephonic support was available but didn’t always provide immediate solutions, so I often had to wait longer than expected. It left me feeling frustrated because the onboarding process was supposed to ease integration into my workflow. Payment and sign-up were relatively straightforward, yet the training didn’t make continuing maintenance easier. In the end, the preparation needed was significant, but once established, daily use became manageable. I expected a more guided ongoing assistance, but it wasn’t the case, and that made the whole process more taxing than I hoped. The automatic updates ran in the background, yet they didn’t address all the difficulties I faced during setup.