Setup took me by surprise more than once
Looking back after several weeks of using the WFHI software, I found the sales and pre-purchase process more surprising than I expected. Initially, I thought that once I signed up, most of the setup would be a one-off thing, but actually there were quite a few ongoing steps that needed attention to keep things running smoothly. For example, while the initial training and access setup were done upfront, I had to regularly update database entries and tweak the dialer settings to match my current workflow. This was not made very clear beforehand, so it caught me off guard. Additionally, the invoicing cycle felt like it required consistent review, which added extra tasks to my routine. That said, the automatic updates to the software were helpful, since they addressed issues without needing me to intervene. I was also pleasantly surprised by the telephonic support which proved useful after purchase. Overall, the sales process was reasonably detailed but underestimated the amount of ongoing involvement needed, which is something I would keep in mind now.