Setup took longer than I wished, but support helped a lot
Diving into the WFHI software, I anticipated a mostly one-off setup period with occasional tweaks later on. The onboarding flow required more time than I expected, involving multiple steps: first the sign-up, then configuring the calling tools, uploading contact lists to the database, and setting up the dialer preferences. Each part required attention to detail. Automatic updates triggered a few times during this phase, sometimes resetting minor settings, which needed re-adjustment. Thankfully, telephonic support was available whenever I called, patiently walking me through issues and clarifying doubts without feeling rushed. After the initial intensive setup stretch, the workflow became smoother, and ongoing maintenance was less demanding. The invoicing and payment process was also clear and straightforward, which removed any unnecessary stress. Overall, while the software took a while to get going fully, the support and communication during this phase were solid and helped a lot. I feel confident that managing daily operations will now be much easier.