Setup took longer than I hoped but issues were handled decently
When I first purchased the WFHI package, my goal was to get started with the software and training quickly. The sign-up and invoicing went smoothly, and the payment system was easy to navigate. I appreciated that aspect. However, when I began the training modules, there were a few technical issues that disrupted my experience. Some videos didn’t load initially, and the dialer wasn’t recognizing numbers in the database right away. It meant some steps took extra time and effort. Despite this, the support team was reachable via telephone and provided decent guidance, though not immediately. I found that certain updates arrived automatically, which helped fix some problems without me needing to intervene, but troubleshooting some features still required a couple of follow-ups on my part. Given the challenges, I might say that while the process was not perfectly smooth, it was workable. The software itself has good potential, but the initial bugs made the early days a bit frustrating and prolonged things more than I had hoped. If the setup had been more seamless, I would be more enthusiastic. Still, once the system stabilized, the calling tools and database feature worked well enough for my ongoing use. In the end, WFHI handled the difficulties in a fairly reasonable way, but it did take longer than expected to settle in fully.