Setup took longer than expected, so next time I might need more help
Looking back on the sales and pre-purchase phase, I realize just how much time the initial setup and training required. The sign-up process itself was straightforward, and invoicing didn't pose any problems, which was a relief. However, navigating the training and getting comfortable with the calling tools and database features took quite a bit longer than I originally anticipated. While the automatic updates generally worked well and didn't interfere much, the need for repeated guidance from support to fully understand the software was evident. I think next time I use similar services, I'll plan on reaching out for help more proactively during onboarding to shorten the process. The overall experience was positive, but that time consideration makes me cautious about diving in without sufficient prior support. In sum, it's good software, but the learning curve is something I'll keep in mind when deciding how to approach future purchases.