Setup took longer than expected, not much ongoing help
The initial setup process with WFHI was longer than I had anticipated, which left me a bit disappointed. It required several hours spread over a few days just to get the software running satisfactorily. Although the training sessions were supposed to cover everything needed, the actual onboarding left gaps that I filled myself by referencing documentation and trial. I found that after the setup period, ongoing support was minimal, which made further optimizations difficult. So the main time investment went up front, with limited assistance continuing afterward. The software itself once configured seemed stable and functional but getting to that stage was more burdensome than I expected. I was hoping for a smoother and quicker ramp-up with more continuous guidance. Instead, it felt like a one-off learning curve without much backup once I moved past onboarding. This extended setup undermined my early confidence in the software’s ease of use. In summary, the setup took quite some time and after that, the help declined significantly.