Setup took longer than expected due to ongoing support needs
When I initially set up the WFHI software, I found that while getting started was relatively quick, the continuous support and adjustments required extended the overall setup time more than I anticipated. The initial onboarding process was straightforward enough, thanks to the provided training materials and the software interface itself. However, after the basics were done, fine-tuning the dialer settings and database integration became more involved. The telephonic support was helpful but often resulted in multiple follow-up calls to clarify certain configurations. On the plus side, the telephone support team was consistently available and patient, which helped mitigate frustration. Despite this, the ongoing nature of some setup tasks and tweaking meant the whole process felt longer and less streamlined than expected. The automatic updates were well-timed and did not interfere with my daily work, which I appreciated. Overall, I want to acknowledge the good aspects of support availability but also highlight that the setup was a lengthier process, impacting my initial plans for swift deployment.