Setup took longer than expected, delayed starting
The training and onboarding process for WFHI required a substantial amount of upfront time investment. The initial setup, including learning to use the dialer and database features, took several days longer than I expected. Although the software has features that could be useful, the training was not very interactive, making it difficult to grasp some aspects quickly. It felt like I was left to figure out much of it on my own, which increased the total onboarding period. There was some support available, but the follow-up and ongoing training component was limited. Once the initial setup was complete, the system mostly ran smoothly, which was good. The payment and invoicing processes were straightforward with no issues on that front. However, due to the upfront time costs, I had a delayed start using the software in its full capacity. This setup length was the main drawback, making it harder to integrate into my daily workflow earlier.