Setup took longer than expected but support was quite helpful
It took me a bit longer to fully get into the groove with the WFHI software than I had initially anticipated. The sign-up and payment process was smooth and well-documented, which I appreciated. However, the real test was in getting acquainted with the calling tools and the database features. I expected to feel fully comfortable a few hours after onboarding but it actually took a couple of days to get the hang of effectively managing my workflows through the software. The telephonic support met my expectations overall, providing patient guidance when I ran into doubts. The team’s responses were generally prompt, and they helped clarify some of the training content that seemed vague initially. Automatic updates didn’t interrupt my work at any point, which helped me keep my focus without distractions. Invoicing was straightforward, with clear billing cycles and the payment interface was user-friendly. Considering everything, while I wish the setup phase had been quicker, the support and training helped bridge that gap well.