4 out of 54 of 5Verified customerSupport and communication
Setup took longer than expected but steady support helped
Initially, I anticipated that the main setup for the database integration and dialer would be mostly one-off. In reality, I found there was a modest amount of ongoing adjustment needed after the initial configuration, especially to tune the calling schedules and client filters. The telephonic support was fairly responsive; while I didn't require frequent calls, knowing I could reach out if issues arose gave me confidence. The payment and invoicing process was clear from the start, and signing up was quite smooth. Overall, the balance between setup effort and ongoing tweaks was not what I expected but still manageable with the resources WFHI provided.