Setup took longer than expected but ongoing use has been okay
Initially, I thought the setup would be quick, but it took a bit longer than I expected. The initial sign-up and database setup were one-off tasks which required quite a bit of my time and learning. I appreciated the training sessions that helped me understand the software functions well. However, the real ongoing use, like making calls through the dialer and updating contacts in the database, felt smooth and manageable after the initial stretch. The automatic updates ensured I didn’t have to worry about manual installations, which saved time. On the downside, the invoicing and payment procedures felt a bit cumbersome at first and seemed to need manual attention occasionally. Overall, the upfront setup effort was considerable, but the day-to-day operation has become fairly seamless. So while there was some friction early on, once the system was running, it suited my workflow reasonably well.