Setup took longer than expected, but not a big deal
The process of setting up WFHI's software took a bit longer overall than I had anticipated, particularly during the initial days. Much of the setup was a one-off effort, like entering data into the database and configuring the dialer, which was good because those steps did not have to be repeated every time. However, some parts needed ongoing attention, like getting used to the automatic updates and navigating the support calls whenever a question arose. The telephonic support was competent and clarified everything reasonably quickly, which helped lessen any frustration during setup. I can't say it was a rush job, but the lasting impact is that most tasks only need to be done once, and after that, it's smooth sailing. In total, I'm pretty satisfied with the onboarding experience and the balance it strikes between upfront work and sustained ease of use.