Setup took longer than expected, but I finally managed
Looking back, the initial setup felt like a one-off challenge, but maintaining it became the real hurdle. The sign-up process was straightforward enough, and invoicing came through without issues, which I appreciated. However, the ongoing communication and support was not as seamless as I hoped. Telephonic support was available, but reaching someone who could offer real help or clarifications sometimes felt like a waiting game. Once I got past the training and dashboard setup, which were decent in helping me understand the core features, the daily use of the dialer felt a bit glitchy and unpredictable. The database feature, although comprehensive, required constant monitoring and updates on my end, which was more time-consuming than I imagined initially. I found myself reflecting often on whether the continuous maintenance outweighed the benefits, especially since updates came automatically but I still needed to track some processes manually. The payment and invoicing system was the one part that worked smoothly from start to finish. Having hindsight, while the product had potential, the ongoing interaction and maintenance were less than ideal for my requirements. I honestly ended up using the software less than I intended.