When I first signed up, I thought the sales and pre-purchase process would be more hands-on. I expec

When I first signed up, I thought the sales and pre-purchase process would be more hands-on. I expec

When I first signed up, I thought the sales and pre-purchase process would be more hands-on. I expected a clear demo or tutorial upfront, which would let me start with the dialer and database features right away. Instead, I mostly had to figure out the practical steps myself using the software, exploring dashboards and menus to understand how the calling tools worked during a regular workflow. This took more time than I anticipated. While I appreciate the detailed training materials, they felt somewhat generic in places and didn’t always address the precise scenarios I was anticipating from my business context. The onboarding flow guided me well enough, but the lack of tailored advice on setting up my database or automating updates meant a lot of trial and error. On the plus side, when I needed help, telephonic support was reachable and responsive, clarifying confusing points that I faced. The invoicing and payment process was straightforward, but it was more of an afterthought following the lengthy setup process. So in comparison to what I was hoping for, the initial sales and onboarding phase involved more self-driven learning than direct assistance, which extended how long it took me to feel fully comfortable with the platform.