Setup Took Longer Than Expected But Finally Am Onboard
I was a bit frustrated initially because it took longer than I expected to get started after signing up. The sales and pre-purchase communication was friendly and informative but the actual process of activating my account and gaining access to the software was slower than I hoped. I had to wait through multiple steps and complete various verifications before I could log in for the first time. While I understand the need for security and thorough onboarding, I was eager to begin using the calling tools and database features right away. I did receive telephonic support during this phase, which helped me stay updated on the status of my account activation. When I finally accessed the software and went through the training, the modules were clear and seemed well structured for beginners. So despite the early delays, I now feel ready to use the platform for remote workflows effectively, and the payment and billing system works as expected. Still, I would have preferred a faster start.