Setup took longer than expected but fairly straightforward
I had anticipated the onboarding to be quicker based on the initial information provided, but actually starting with WFHI software took more time. It wasn’t complicated per se, just that there were more steps involved than I had thought. After signing up, I needed to go through the training and configure some settings related to the calling tools and the database feature. I expected to be up and running sooner, so this delay felt a little frustrating. However, once the setup was complete, using the software on a daily basis has been reasonably smooth and effective. What I got aligned fairly well with what I had expected in terms of functionalities, but the initial timeline was underestimated. There was a good amount of communication during pre-purchase which helped set realistic expectations. So, while the process wasn’t as fast as I thought it would be, there haven’t been major hurdles after the start. I guess if I had known the pace beforehand, I wouldn’t have been surprised. Overall, the product meets what was promised in terms of features, just the pace of getting started took longer than expected from my side.