Setup took longer than expected, balancing one-offs and ongoing steps
The training and onboarding process required more time investment than I thought initially, especially considering which parts were one-off and which needed ongoing attention. The initial setup itself, including signing up and integrating calling tools with the database, took a decent chunk of time and effort, not exactly quick but manageable once I got into the groove. Yet, certain ongoing features like automatic updates and monitoring the dialer’s performance demanded regular check-ins, which adds recurring workload. So while the one-time setup was substantial, they balanced it somewhat with clear instructions and helpful telephonic support. I’m giving a middle ground rating because the time spent felt justified by the value I get, but I can see how others might find it a bit slow compared to expectations for seamless onboarding.