Setup took its time and effort

Setup took its time and effort

The billing and invoicing process made me realize how much of the setup is one-off, and some parts ongoing. The initial sign-up was straightforward, and I appreciated the clarity in receiving the first invoice and payment options. However, the setup included quite a bit of configuration work which needed my attention—things like inputting all my contacts into the database and customizing calling parameters were areas that took extra effort. Once these were done, the maintenance became much simpler with automatic updates that didn't require intervention from my side. Also, the payments happening regularly as per plan were easy to track and manage. However, I did find that the telephonic support helped a lot because certain payment-related queries were quite detailed, and having support available helped avoid confusion. So overall, while the ongoing parts run smoothly, the initial setup was noticeably effortful and required patience and some persistent input.