Setup took far too long and caused frustration
When I signed up, I was expecting a mostly one-off setup process where I'd be able to get everything running with occasional support calls if needed. What actually happened was quite different. The initial setup felt very drawn out, with multiple back-and-forth communications that seemed to drag over days instead of hours. I anticipated a smooth onboarding, but instead encountered unclear instructions and delays in responses from support. While I understand that every product has a learning curve, the continued need for support and reconfiguration was unexpected and disappointing. I had imagined that once the dialer and database were configured, I could focus on actual use rather than troubleshooting. The automatic updates seemed to add more confusion initially, requiring more attention rather than simplifying maintenance. Support communication was not as prompt or detailed as I thought, leading to extended time to resolve issues. Overall, this prolonged setup period made me question the efficiency of the process.