From the start, my experience with WFHI training and onboarding felt quite off because much of the s

From the start, my experience with WFHI training and onboarding felt quite off because much of the s

From the start, my experience with WFHI training and onboarding felt quite off because much of the setup seemed to be one-off tasks that didn’t prepare me adequately for ongoing use. The initial training sessions covered the basics of the software and the dashboard, but I quickly realized that I would need to figure out many custom workflows by myself afterward, which was quite frustrating. The onboarding process introduced the calling tools and the dialer but didn't provide enough ongoing guidance on how to optimize these features for different scenarios I faced during the week. The database was introduced but learning to use it effectively was left mostly to trial and error without follow-up help. I also struggled with the simultaneous navigation of invoicing and payment setup, which felt like an afterthought instead of integrated training. Since there was no real continuous support or refresher training offered, I ended up spending a lot of extra time self-teaching, which I hadn't expected. Overall, I found the onboarding process incomplete for someone who wants a smooth ramp-up rather than a series of isolated training moments.