Setup took effort but mostly one-time work
The setup process required quite a bit of effort initially, especially aligning the software tools with our existing workflows. I found that a good chunk of the work was front-loaded, involving configuring the database and dialing tools to match our needs. After this initial push, the day-to-day use has been pretty smooth with fewer adjustments needed. It’s clear that the ongoing management demands less intensive effort, which is a relief. However, I did notice that some of the ongoing updates required small tweaks, and it would be nice if those could be more automated or transparent. The sales process upfront was transparent, but setting expectations about how much proactive input was needed would have helped. I appreciate your help throughout, and while the initial setup was not trivial, the quality of software makes the effort feel worthwhile. The balance between one-off setup work and continuous maintenance seems reasonable and manageable over time.