Setup took effort, but mostly once-off work
The whole pre-purchase setup process required a fair amount of effort on my part, which was mostly expected based on what I had read beforehand. I found that the initial onboarding involved setting up the database and learning to use the dialer tools effectively. These steps felt quite one-time in nature, meaning once I got through the initial training and adjusted the workflow, I encountered fewer ongoing problems. The training was comprehensive, although I did have some small reservations about the pacing—it was a bit faster than I would have liked in places. However, considering it's mostly a one-off time investment, that was manageable. The automatic updates were seamless after this setup phase, so I didn't have to worry about manual changes disrupting my workflow. On the billing side, sign-up and payment were clear and well documented. I would recommend this program to people who are ready to commit some time upfront to get it right, but understand that afterwards, much of the work becomes routine. Overall, I'm pleased with how much effort was required initially versus the ease I've experienced lately, though the initial stretch could be a smoothened a bit better.