Setup took ages because support left me figuring out things
I honestly felt like I was left on my own way too much during the whole setup process. I spent way more time than expected just trying to figure out basic things about the dialer and database because support wasn’t proactive. Their responses were slow, and even then, the information was so vague I had to call multiple times to understand simple steps. The onboarding wasn’t clear at all and I barely got any guidance about how updates or invoicing would work, which kept me stuck longer. For someone new, this was very exhausting. I had hoped to get quick, clear help but instead felt like I was just working through trial and error on my own, and that killed my confidence in the system early on. If I had even a little better support it could have saved so much time but unfortunately it didn’t happen. It was frustrating and took forever.