When I first signed up, the initial setup felt quite straightforward. The onboarding flow walked me
When I first signed up, the initial setup felt quite straightforward. The onboarding flow walked me through essential steps such as linking my contacts into the database, setting up the dialer, and understanding the calling tools. Most of this setup was a one-time task, but I soon realized there were ongoing optimizations I could do to improve workflow efficiency. For example, the automatic updates occasionally added new features or adjusted interface elements, requiring me to adapt. Support communication was proactive during the first day of onboarding via telephonic support, which helped clarify some doubts, especially around integrating my existing workflow. After those initial days, support became more as-needed, and I appreciated that the team was quick to respond whenever I had questions. The invoicing and payment process was handled smoothly from start to finish. Overall, the experience felt balanced with a clear initial time investment followed by manageable maintenance. I’m happy with how they handled the support and communication throughout the setup period.