Setup took a while but ongoing support is steady
It took longer than I had hoped to get the software fully set up, especially with the database import and configuring the dialer. Some steps were one-off during initial onboarding, but a few aspects like automatic updates and understanding the training resources required ongoing adjustment. The telephonic support was decent and helped with specific questions, but I didn’t find all the answers in the first interaction so some back-and-forth was necessary which stretched out the setup timeline. Invoicing and payment processes were smooth with no issues, which was a positive consistently throughout. I felt the setup was split between distinct one-time tasks and learning curves that continued through usage over days. Overall, I think the support is there for when you need it, but maybe a bit more upfront clarity could speed up initial setup so it’s less drawn out. I’m generally satisfied but expect it to be a process rather than instant.