setup took a long time before I could actually start
I decided to try the WFHI software based on what I had read, but getting started took far longer than I expected. The sign-up process itself was straightforward but then came the onboarding and training components which stretched out over several days. Accessing the calling tools and dialer required multiple configurations and sometimes it felt like the data was not syncing properly with the database. Even after initial setup, some automatic updates caused interruptions that forced restarts. Telephonic support was available but the wait times were not insignificant, and it took repeated calls to clarify a few points. The invoicing and payment process went okay but I was primarily frustrated with how much effort went into just getting the system ready to use. The pace at which I could begin real work was slowed down considerably by these delays. While I appreciate that some complexity is unavoidable, I was hoping for a more streamlined launch experience. Overall, starting with WFHI demanded a higher level of time investment than I had anticipated, which was disappointing.