Setup took a good amount of time but ongoing support was steady
The setup phase required a fair amount of time from initial sign-up through configuring the software and accessing the calling tools. Most of the effort was front-loaded during onboarding and initial database integration. This required coordination with telephonic support which was steady and consistent throughout the setup but not immediate. Once the software and dialer were functioning, day-to-day usage was mostly straightforward with updates happening automatically and quietly without intervention. I noticed that after setup, the need for additional support dropped significantly though it remained available if required. The invoicing and payment process was handled promptly and was mostly a one-time interaction. So, the bulk of time was spent at the start getting familiar and configured. Ongoing work was less resource intensive in terms of external help, making the initial investment worthwhile for longer term use.