Setup toh thik hai, par ongoing support mein kuch kami hai
Maine WFHI ke software ko leke pehle socha tha ki setup ek baar ho jayega aur fir smoothly chalne lagega. Jab main sign-up kiya, to invoicing ka process clear tha, aur payment bhi without dikkat ho gayi. Onboarding ke dauran initial training sessions ache the, aur telephonic support ne basic queries jaldi solve kar di. Setup ka jo initial phase tha, usme zyada baar repeat nahi karna pada. Lekin ongoing communication thoda kam mila jo mujhe thoda ajeeb laga. Kabhi kabhi jab main dialer ya database mein kuch update karna chahta, toh lagta ki support thoda late respond karta hai. Automatic updates software ko better banate hai, par kabhi kabhi mujhe lagta hai ki un updates ki wajah se kuch naye features ya interface changes ki clear guidance nahi milti. Overall system functional hai aur main regularly call tools use karta hoon, par agar ongoing assistance thoda proactive hoti, toh experience aur behtar ho sakta tha. Mujhe toh kisi ne bataya nahi tha ki regular feedback sessions ya ongoing user help subscription bhi lena padta hoga. Toh yeh part thoda missing laga, baaki sab thik tha.