Setup time was longer than expected but ongoing work is easier
Initially, I thought the entire onboarding and training process with WFHI would be fairly quick and mostly one-off, but that wasn’t exactly the case. Setting up the software, configuring the calling tools, and importing the database took a good amount of time—I would say longer than I expected. I had prepared for a fast start but found myself spending quite a few hours in setup-related work. However, once that was done, I did notice the ongoing workflow ran much more smoothly. The automatic updates integrated well over time and reduced manual maintenance, which helped. Training did provide decent guidance for day-to-day usage after the initial phase, so the time investment seemed justified in the end. Still, I was hoping for a faster, more streamlined setup to get fully operational. Having said that, it was good to have the telephonic support available during the process, though waiting a bit for help occasionally was part of the experience. Overall, setup longer than expected, but ongoing use easier.