Setup time was longer than expected
I spent quite a bit of time going through the pre-purchase process and understanding what I was signing up for with WFHI’s software and training. There were clearly some one-off setup steps like registering and setting up my company profile that required detailed attention, but ongoing processes like managing the dialer and database seemed to involve a learning curve that would stretch beyond the initial days. The sales representatives explained features well, but it was still difficult to gauge how much effort daily use would take. Some aspects, like configuring calling tools, took longer than I thought. While the sign-up and payment process was straightforward, I found myself quite involved before I could comfortably use their tools. I appreciate the balance between initial setup and ongoing maintenance, but I expected more of a plug-and-play feel. There were moments when I wondered if the training modules covered all my concerns, especially in onboarding and usage. Support was available, but at times I felt I was spending as much time troubleshooting as actually using the software. That being said, I believe the product has potential if you commit to the learning curve. Overall, while the setup took more time than anticipated, I see value in it and will continue to explore how it fits my workflow.