Setup time was a bit much, but support stood out
Getting started with the software was a process that took noticeably longer than I had anticipated, primarily because the onboarding flow required multiple steps before getting to the dialer and database features that were my main interest. Although this was a bit frustrating initially since I wanted to quickly test the calling tools, the detailed training sessions made up for it by explaining the workflow thoroughly and demonstrating how to integrate automatic updates. Moreover, during the wait, I found that telephonic support was readily accessible and quite responsive, which eased some of my concerns. The payment and invoicing process was standard and worked smoothly, which helped keep things on track without additional delays. Still, the overall duration of sign-up to full operational status was lengthier than I expected. It’s worth mentioning that once set up, the calling features worked well and the database functionality aligned with the needs I had in mind. On balance, the lengthy setup was the main downside, but it was balanced by effective support, which stood out as a positive aspect in an otherwise time-consuming start.