Setup time took far longer than I anticipated from start to finish
I was trying to understand how much one-off setup versus ongoing involvement the software and training would require before purchasing. Honestly, the whole process took far longer than I had anticipated. Signing up involved more steps than I expected, and while payment and invoicing were completed in a standard way, getting the calling tools running properly felt tedious and drawn out. Setting up the dialer alongside pushing data into the database required multiple rounds of back-and-forth with telephonic support, which did respond but also seemed stretched with a wait time for each query. I kept thinking that once the initial setup finished, things would become more automated and require minimal oversight, but ongoing manual effort was still needed. The onboarding flow, which I hoped would be smooth, included some glitches and confusing instructions that led to lost time. I’m still unsure whether the automatic updates will eventually make the process easier or introduce new challenges. Considering how long the setup took, I’m questioning whether this service suits someone who needs efficient deployment rather than long preparatory work. Overall, the experience was frustrating, because the lengthy start-up period delayed everything else I wanted to do here.