Setup theek thi par ongoing support me kami thi
Mujhe setup karte waqt kaafi cheeze samajh me aayi thi, especially jab database ka integration hua tha. Lekin wo initial setup wale din ke baad jo continuous support provide karne ka promise tha, woh utna strong nahi nikla. Calls karne ke tools bar-bar crash karte the aur dialer me glitches se kaam ruk gaya tha, par support team se contact karne par response thoda slow aaya. Kuch basics toh system ne achhi tarah se handle kiye, jaise automatic updates thik-thak aa rahe the, par jab mujhe telephonic support chahiye tha toh woh expected level par nahi tha. Payment aur invoicing me koi dikkat nahi aayi, wo process smooth tha, par training ya onboarding me bhi kuch cheeze clear nahi thi, jo shayad ek baar toh bata deni chahiye thi. Overall mujhe lagta hai ki setup thoda sa one-time ka kaam samajh ke bana hai, aur ongoing ya frequent updates me improvement karne ki zarurat hai. Agar ye thik hota toh main shayad zyda comfortable feel karti.