Setup thawing out took longer than I thought
At first, I figured that the training and onboarding process would be a quick, one-off deal, but it ended up stretching over a few weeks. I remember a particular point early on when I hit a snag trying to integrate the dialer with my CRM database; it took quite a few back-and-forths with the online materials before I got it sorted. That felt like an ongoing test because even though most of the setup was supposed to be a single event, I found myself revisiting training segments periodically as new updates rolled out. Some aspects of the online training were clear and well-structured, but others left me waiting or guessing before I could proceed. It felt less like a smooth glide and more like patchy coverage with some progress and some pauses. I acknowledge that some software onboarding is inherently complex, but for me, the time taken was longer than expected, and that impacted how soon I could utilize the calling tools effectively. Still, now that I’m past those hurdles, the system seems stable enough to use day to day.