Setup surprises I hadn’t expected
When I first signed up with WFHI, I thought most of the setup would be a straightforward, one-time effort, but it turned out differently. The initial onboarding was quite detailed, involving configuring the database feature and setting up the calling tools. That part was fine and seemed like the 'one-off' work I expected. However, I found that the dialer required ongoing adjustment almost daily due to updates and integration issues with my workflow. I did appreciate the automatic updates which kept the system secure, but they often introduced small glitches that needed manual intervention, which definitely added to continuous maintenance. The onboarding flow explained the basics well but didn’t prepare me fully for these frequent ongoing tweaks. I also experienced some hiccups with the invoicing process; the sign-up itself was smooth but later I faced confusion about recurring payments and invoice formats. Telephonic support was somewhat helpful, but response times varied, which didn’t ease my growing concern about the setup becoming a continuous chore rather than a simple initial task. Overall, I was surprised that the setup was less of a one-time process than I initially thought it would be.