Setup surprised me with ongoing tasks
I expected that most of the setup work would be a one-time effort but what surprised me was how much ongoing adjustment and management this system required. Initially, the sales and pre-purchase explanations seemed straightforward, making it feel like a simple switch-on process. However, as I used the software for remote workflows, I realized many features needed regular tweaking. For example, the dialing tools and database required continuous updates and configurations to keep working well with my requirements. The invoicing and billing also had controls I needed to revisit repeatedly to ensure they were accurate. It feels like the effort doesn’t end after the initial setup but keeps going. I am a bit weary of explaining this repeatedly to people who ask, especially since this setup wasn’t as set-and-forget as I had thought. That said, the product’s flexibility does reward persistence, even if it’s a surprise at first.