Setup surprise: quick start but ongoing support unclear
When I first signed up with WFHI, the initial setup process was quicker than I expected, which was a pleasant surprise. The onboarding training helped me get through the basics efficiently, so I could start using the calling and database features without much delay. However, after that smooth start, I found the ongoing support to be somewhat vague and less consistent. Sometimes quick assistance was available over the phone, which was great, while at other times, it felt like I was on my own. I did notice that automatic updates rolled out regularly but how they affected my workflow wasn’t made very clear afterward. The invoicing and payment processes were straightforward and caused no issues. What surprised me most was this contrast between the initial one-time help and the less transparent ongoing communication. It seemed like good, clear support at the start, then more sporadic availability later on, which I wasn't quite prepared for.