Setup support was missing ongoing guidance
My experience with WFHI's support and communication left much to be desired, especially regarding what kind of help I could expect beyond the initial setup. At the start, signing up was relatively simple, and I managed to get through the onboarding training on my own. But when it came time to configure the call dialer and database features, I needed continuous assistance because the instructions were often unclear. Every time I faced an issue, the telephonic support was slow to respond or disconnected my calls unpredictably. It felt like I was left to troubleshoot all the ongoing problems without meaningful guidance. Also, the automatic updates occasionally introduced bugs that worsened the experience instead of fixing things. Overall, I was hoping for a more proactive and sustained support system to help navigate the technical challenges, but that never materialized, leaving me quite frustrated with the whole setup process.