2 out of 52 of 5Verified customerSupport and communication
Setup support was fine but ongoing help felt minimal
From my experience, the setup phase was mostly one-off where the software and onboarding helped me understand the basics. The initial telephonic support was helpful to get me started with the dialer and database features. However, beyond that, ongoing support seemed limited and I didn’t feel it was as engaged for day to day queries or tweaks needed as my usage progressed. This lack of continuous assistance made working through updates and minor operational issues somewhat frustrating at times, as I had to figure many things out on my own. Overall, the technical setup help was adequate but the ongoing assistance was noticeably lacking compared to what I had hoped for.