Setup support helped once but ongoing checks were missing
My overall impression of the support and communication was mixed. Initially, telephonic assistance was quite helpful during the setup phase, guiding me through configuring the dialer and connecting the database features. It felt like a one-off push to get started, which I appreciated. However, after that, I noticed there wasn’t much ongoing support or follow-up, which left me handling updates and troubleshooting on my own. For example, when a recent automatic update changed some settings, there was no proactive communication or easy way to check what adjustments were necessary. While I value the initial guidance, I found the lack of continuous support a drawback since remote workflow tools can sometimes need tweaking over time. It seems they could improve the ongoing aspect to match the good first impressions from onboarding.