Setup support had its moments but mostly inconsistency
I found the telephonic support during the setup to be helpful at first. They explained some of the basic steps, like using the database and getting started with the dialer, reasonably well. However, what was disappointing is that a lot of the configuration felt like a one-time fix rather than ongoing assistance. After the initial setup, the support seemed less responsive to follow-up questions about updates and using the calling tools continuously. For example, the automatic update feature introduced changes that weren't clearly communicated, so I had to figure out workarounds on my own. The setup was more hands-on than I expected, and ongoing help was limited. While one-off guidance was there and decent, I would have preferred a more consistent support experience that covers both initial and ongoing needs more thoroughly, especially since managing the database and dialer smoothly takes continuous attention.